Reference

How We Handle Your Account Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and place bets on our platform. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account data protectionPayment details securityCookie transparencyData-access rightsRegional compliance
BD 26 How We Handle Your Account Information
POLICY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your account details, or request deletion after closing your account, contact our support team. We respond to data requests within the timeframe your local regulation requires, typically seven to fourteen days depending on the complexity of the request.

Live Chat Open the chat widget in the account dashboard and select the privacy or data-access topic. Our team will verify your identity and process your request during the same session or schedule a follow-up.
Email Support Send your data request to our support email from the address registered to your BD 26 account. Include your username and the specific information you want to access, correct, or delete.
Account Settings Log in and visit the privacy section under account settings to download a copy of your profile, transaction history, and game activity. You can also update communication preferences and cookie settings there.
DATA PRACTICES

How We Protect and Use Your Information

We encrypt your login credentials, payment details, and transaction records using industry-standard protocols. Account access requires your password plus an SMS verification code. We monitor login attempts and flag suspicious activity automatically. This section explains the specific steps we take to keep your data secure and private.

Encryption Standards All data moving between your device and our servers is encrypted with TLS. Payment details sent to bKash, Nagad, and Rocket gateways are tokenised so we never store your full wallet credentials or PIN.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your preferred language and game filters. Analytics cookies track which pages you visit so we can improve navigation and lobby layout.
Data Retention We keep account and transaction records for the period required by financial regulations in your region. After that window closes, we archive inactive accounts and delete personal identifiers unless you request earlier removal.
Third-Party Sharing We share transaction details with payment processors to complete deposits and withdrawals, and with game studios to verify bet outcomes. We do not sell your contact information or browsing habits to advertisers or marketing firms.

Common Questions About Your Data

We collect your email, phone number, and date of birth to verify your identity and meet account-opening requirements. We also log your device type and IP address to detect duplicate accounts and prevent fraud.

No. When you deposit, you enter your PIN directly in the bKash, Nagad, or Rocket app. We receive only a transaction confirmation token, never your wallet credentials or PIN.

Log in, open account settings, and click the privacy section. You can download your profile details, transaction history, and game activity as a file. The export usually completes within a few minutes.

Yes. Contact support through live chat or email and request account closure and data deletion. We will close your account immediately and delete personal identifiers within the timeframe required by your local regulation.

We use session cookies to keep you logged in, functional cookies to remember your language and filters, and analytics cookies to see which games you visit. You can disable non-essential cookies in account settings.

We share transaction data with payment processors and game studios only to complete deposits, withdrawals, and bet verification. We do not sell your contact details or browsing history to third-party marketers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.